NDIS support · Melbourne
Making your NDIS plan work for you.
Using your NDIS plan should feel simple. Here's how it works, what it costs and what support could look like for you.
On this page
The basics
What is the NDIS?
The National Disability Insurance Scheme (NDIS) is the Australian Government scheme that funds support for people with a permanent and significant disability.
If you're eligible, you'll have an NDIS plan with funding for the supports you need to live the way you want. You choose who provides that support.
Learn more at ndis.gov.auUsing your NDIS plan with us
However your plan is managed.
We'll keep the paperwork simple whichever way your plan is managed.
Self-managed
You pay us, then claim the cost back from your NDIS funding.
Plan-managed
Your plan manager pays us from your NDIS funding.
NDIA-managed
Also called agency-managed.
Services
What we can help with.
Your NDIS funding can go towards support like this.
Daily living and routines
Cooking, cleaning and the everyday jobs at home.
↗Out in the community
The shops, the footy, classes and getting out and about.
↗Skills and independence
Building skills like cooking, budgeting and catching public transport.
↗Social connection
Groups, hobbies and catch-ups with people.
↗Appointments
Getting to appointments and errands, and keeping on track.
↗Low-motivation days
Gentle support on the days that feel heavier.
↗Around-the-clock support
Day shifts, sleepovers and 24-hour support.
↗See all services
More detail on each one.
→How to get started
Three simple steps.
01
Have a free chat
Tell us about you and what you'd like help with. Have your NDIS plan handy if you can.
02
Meet your worker
We introduce a support worker who suits you, and you meet before anything starts.
03
Agree and start
We set up a service agreement together, then your support starts.
Costs
What does it cost?
Support is paid for from your NDIS plan.
We'll go through costs with you before anything starts, and set them out in your service agreement.
Not on the NDIS yet?
You can check whether you're eligible and how to apply on the NDIS website. We're happy to talk it through with you, too.
FAQs
NDIS questions.
Do I need to be on the NDIS to get support?
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Do I need to be on the NDIS to get support?
+Most people we support use NDIS funding. If you're not on the NDIS yet, get in touch and we'll talk through your options.
Which plan types can you work with?
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Which plan types can you work with?
+Self-managed, plan-managed and NDIA-managed plans.
How much does support cost?
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How much does support cost?
+Support is paid for from your NDIS plan. We'll explain costs before anything starts and set them out in your service agreement.
How quickly can support start?
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How quickly can support start?
+. We'll give you a realistic timeframe on your first call.
Can I choose my support worker?
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Can I choose my support worker?
+Yes. We match you with someone who suits you, and you can meet them first. If it isn't the right fit, tell us and we'll find someone else.
What areas do you cover?
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What areas do you cover?
+We support people across Melbourne.
What if my needs change?
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What if my needs change?
+Tell us any time and we'll adjust your support. We can also help you get ready for a plan review.
Can I change or cancel a shift?
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Can I change or cancel a shift?
+Yes. Let us know as early as you can.
How do I make a complaint?
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How do I make a complaint?
+Talk to us directly by phone or email and we'll take it seriously. You can also contact the NDIS Quality and Safeguards Commission. Our Feedback and complaints page explains the full process.
Referral
Let's have a chat.
Fill this in and we'll call you back at a time that suits you.
Prefer to talk now? Call 0452 140 662Ready when you are.
Tell us a bit about you and what you'd like help with, and we'll give you a call.