Feedback and complaints
Feedback and complaints.
Compliments, suggestions and complaints all help us do better. Speaking up will never affect your support.
Last updated 21 October 2026
How to tell us
Call
0452 140 662In person
Tell your support worker, or use the form below.
You can ask a family member, friend or advocate to speak for you, and you can stay anonymous if you'd prefer.
What happens next
We acknowledge your feedback or complaint within 1 business day and aim to resolve it within 21 days. If it will take longer than 60 days, we'll let you know in writing.
We'll offer you an independent advocate and keep you updated along the way.
Complaints about our Director are referred to an external body, such as the NDIS Quality and Safeguards Commission.
Getting support to speak up
You can bring someone you trust or an independent advocate into any conversation with us.
If you're not happy with the outcome
You can contact the NDIS Quality and Safeguards Commission directly on 1800 035 544 or at ndiscommission.gov.au.