FAQs

Questions, answered.

Straight answers about the NDIS, costs and how we work. Can't find yours? Just ask.

Getting started

How do I get started?

Referral or call us on 0452 140 662. We'll talk about you, what you'd like help with and how your plan works, then go from there.

Do I need to be on the NDIS to get support?

Most people we support use NDIS funding. If you're not on the NDIS yet, get in touch and we'll talk through your options.

How quickly can support start?

. We'll give you a realistic timeframe on your first call.

What should I have ready for the first chat?

If you have an NDIS plan, have it handy. It also helps to think about what you'd like help with and when. Don't worry if you're not sure yet.

NDIS and funding

Which plan types can you work with?

Self-managed, plan-managed and NDIA-managed plans.

Which part of my plan pays for support?

Support like ours usually comes from the Core Supports part of an NDIS plan, and sometimes Capacity Building. We'll look at your plan with you.

Costs

How much does support cost?

Support is paid for from your NDIS plan. We'll explain costs before anything starts and set them out in your service agreement.

Are there any extra fees?

. Anything we charge is agreed with you first and written into your service agreement.

What is a service agreement?

A written agreement that sets out the support we'll provide, when, and what it costs. We go through it together before support starts.

Our support

Can I choose my support worker?

Yes. We match you with someone who suits you, and you can meet them first. If it isn't the right fit, tell us and we'll find someone else.

What areas do you cover?

We support people across Melbourne.

Can I change or cancel a shift?

Yes. Let us know as early as you can.

What if my needs change?

Tell us any time and we'll adjust your support. We can also help you get ready for a plan review.

Safety and complaints

How do I give feedback or make a complaint?

Talk to us directly by phone or email and we'll take it seriously. You can also contact the NDIS Quality and Safeguards Commission. Our Feedback and complaints page explains the full process.

How do you protect my privacy?

We only collect the information we need to support you, and we keep it secure. Our privacy policy explains how we collect, use and store it.

Still have a question?

Call or book a chat and we'll help you find the answer.

Referral Or call 0452 140 662

Let's start with a chat.

Tell us a bit about you and what you'd like help with, and we'll give you a call.

Referral Or call us on 0452 140 662